Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-palm-jumeirah-dubai.terratrek.net (referred to as “Hot Air Balloon Palm Jumeirah Dubai,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Privacy Act (CPA), Colorado, USA
  • Utah’s Consumer Sales and Service Act (UCPA), Utah, USA
  • Connecticut’s ConnectICUT Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-palm-jumeirah-dubai.terratrek.net.
  2. Any applications, services, and products offered through our platform.
  3. Interactive features on our websites, such as contact forms or surveys.
  4. Communications initiated by us, including emails, newsletters, phone calls, and text messages/SMS.

Important Note: This policy does not extend to third-party platforms, applications, or services accessed via links on our website. These external entities have their own privacy policies that govern the use of your information, and we encourage you to review them carefully.

Processing Activities

This Privacy Policy guides our practices when users:

  1. Utilize our applications and services as authorized users.
  2. Visit or interact with our websites linked to this policy.
  3. Engage with us through communications channels, such as email or phone.

Personal Data Collection

We collect various types of personal information (hereafter referred to as “Personal Data”) when you interact with us in the ways described above. Our data collection includes:

  1. Account Information: Details related to your user account creation and management.
  2. Payment Information: Transaction details, payment card numbers, and billing addresses for processing purchases or services.
  3. Financial Information: Bank account information for direct deposits or withdrawals if provided.
  4. Purchase Information: Records of products or services purchased through our platform.
  5. Mobile Device Identifiers: Unique device identifiers from your mobile device, which can include IP addresses and device hardware information.
  6. Location Data: Information about your physical location, obtained with your consent for specific services.
  7. Feedback: Your comments, suggestions, or reviews that you choose to share with us.
  8. Social Media Information: If you interact with us via social media platforms, we may collect data from those platforms, including your public profile information and posts relevant to our interactions.
  9. Product Information: Details about products you express interest in or purchase, such as preferences and customization choices.

We obtain this data through direct user input, interactions with our systems, and automated technologies like cookies and tracking pixels. Additionally, third parties may provide us with Personal Data, but we rely on their privacy policies to understand how they handle your information.

Cookies

We employ cookies to enhance your experience and analyze website performance. Cookies are small text files stored in your browser that serve various purposes:

  1. Strictly Necessary Cookies: These ensure basic functionalities of our website, such as secure login and session management.
  2. Preference Cookies: Tailored settings and preferences you’ve chosen to improve your user experience.
  3. Analytics/Performance Tracking Cookies: Used to collect statistical data about your usage of our site, helping us improve its performance and content.
  4. Advertising/Targeting Cookies: Enable targeted advertising based on your browsing behavior across different sites.

You can control and manage cookies through your browser settings, allowing you to refuse or delete them. Please note that disabling certain cookies may impact your user experience on our site.

Children’s Privacy

We do not intentionally collect or seek to obtain Personal Data from children under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your Personal Data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: The right to restrict processing of your personal data in specific situations.
  • Portability: The right to receive a copy of your personal data in a structured, commonly used format, and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for certain purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.
  • Data Portability/Withdrawal of Consent: The right to withdraw consent for data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights or if you have any data-related queries, please contact our Data Protection Officer using the details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified via a prominent notice on our website, along with updated effective dates. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Information

For all privacy-related inquiries, including requests to exercise your rights, unsubscribe from communications, or report concerns, please contact us at:

We are committed to addressing any data privacy concerns you may have and ensuring a transparent and secure online experience for our users.